Emergency Cases

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The refund of the payment once done can only be done if the required/necessity service is not delivered to the patient/Client.
In case cancellation is initiation by end user In case cancellation is initiation by end user: In case cancellation is initiation by end user:
1. Before Schedule Appointment Time - 100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded.
2. After Scheduled Appointment Time - neither Consultation Fees nor Convenience Fees will be refunded.
3. in case Cancellation is initiated by relevant hospital due to unavailability of Doctor:
100% of consultation Fees and Convenience fees will be refunded to the end user.
At the time of cancellation, the amount will be refunded via the same source of payment and will be subject to the payment terms of the source only. Typically refunds are processed in 3 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.